You can find the serial number on the rear or back of your decoder. This serial number is very important for the resolution of the service process, don't forget it!

1. Download the software file for your receiver model.
2. Right-click the .zipper folder and select Extract All
3. Insert the USB flash drive into your computer
4. Move or copy the extracted file to the folder on the USB stick
5. Take out the USB flash drive and insert it into the receiver
WARNING.
Do not just insert the USB stick into the decoder to update it: refer to the User's Manual to update the software via USB.
For problems with downloading the SW update file, please try using another browser.

Fill out the form below, required to open a ticket. Our technical department will answer you within 48h.
If you need more clarification, you can respond by email or contact us at +39 06 98 57 981 with the possibility of performing operations on the device during the phone call with the operator.
Before calling, make sure that you have checked that the problem you are experiencing is not due to incorrect use of the device. We then encourage you to perform a product reset or firmware update if obviously available before calling.

Digiquest can help you with problems regarding the Cam or Decoder associated with the smartcard.
To request activation or for smartcard problems contact tivùsat by referring to the information on the card holder in the Cam or Decoder box.

Make sure what type of system is in consistence in your apartment (universal, SCR, dCss, dual feed...), set the decoder in the appropriate way, and repeat the channel scan.

Check the quality of the cable and connections of the antenna that is connected to the receiver all the way to the amplifier; a trained technician is recommended.

Specify either over the phone or via form or email the model of the product and its serial number where present.