You can find the serial number on the rear or back of your decoder. This serial number is very important for the resolution of the service process, don't forget it!

Specify either over the phone or via form or email the model of the product and its serial number where present.

Fill out the form below, required to open a ticket. Our technical department will answer you within 48h.
If you need more clarification, you can respond by email or contact us at +39 06 98 57 981 with the possibility of performing operations on the device during the phone call with the operator.
Before calling, make sure that you have checked that the problem you are experiencing is not due to incorrect use of the device. We then encourage you to perform a product reset or firmware update if obviously available before calling.